SELECTED WRITING
"We're the Town's Help Desk:" Social Work Creep in America's Last Public Space
Maine Policy Review, 2025
Abstract: Based on interviews with public library staff from across the state, the authors find that Maine library workers are increasingly serving as frontline responders for people with unmet basic needs and addressing intensifying behavioral issues. This results in “social work creep”, in which libraries inadvertently take on roles traditionally filled by social service agencies. Libraries are responding by building partnerships with social services agencies, reassessing library policies and enforcement methods, and seeking training in de-escalation and overdose response, but at a significant cost to staff wellbeing and core library services. The authors recommend that policymakers focus on systemic solutions including housing initiatives and local, direct support for people in crisis.
The Power of Social Infrastructure
Presented for the Institute for Civic Leadership, 2023
When I was 20, I wasn’t in the best headspace. I was struggling with my mental health and just didn’t have a lot of inspiration or hope for the future. And so all of this led me to take what I like to call a “left turn” in my life and show up one morning at a Quaker meeting in Topsham, Maine. I was alone, quite a bit younger than everyone else there, and I didn’t know what to expect. For anyone who hasn’t been to a Quaker meeting, here’s how it typically goes: you sit there in a circle in silent reflection unless you are “moved by the spirit” to speak. If you do speak, it’s thought of as the divine speaking through you because the divine is thought to be in everyone and everything.
“The divine” is a pretty high standard, so at most meetings, one or two people would share over the course of an hour. This left a lot of time to reflect, to listen to the collective breath, to watch sunbeams and ants on the floor, and to stare at peoples’ shoes– which I did a lot of– and wonder where they had taken them. Over the months, I watched ninety-year-old women rocking in their chairs with their eyes closed, thinking and hoping and praying and sometimes even crying. And I found myself thinking of the children they once were– that all of us in that circle once were. That we were all imperfect humans of inherent value who had loved and lost and lived. It was really empathy-building.
I got to this point where if someone in the circle inhaled sharply as if they were about to speak, I couldn’t wait to hear what they might say because I’d gotten in this headspace where I truly felt that anyone, simply because they were here, could have precisely the wisdom that I needed– or that the world needed– to move forward. This is the mindset I strive for in my community work to this day: that all of us, simply because we are here, have something to contribute.
Intergenerational spaces like this, particularly ones that encourage vulnerability, are extremely rare in our society. But my time going to Quaker meeting made me wonder what other spaces create intentional structures of care across generations. It piqued my interest in seeking out intergenerational community and played a role in my decision to move to Millinocket to work in a public library.
When I started at the library, I was probably worried that I didn’t know enough about books. I still worry about that, actually. But pretty quickly, it became clear we were actually in the business of dot-connecting. Working at the library often feels like living in this land of serendipity; someone will come in with a question, and an hour ago, you will have just happened to hear of a resource that is precisely what they’re looking for. Closing those triangles is a great feeling; it brings me a lot of joy and fulfillment to do this work, connecting people to resources, information, and each other. But quite often, I witness this happening organically because the conditions of the space facilitate it. I see teens helping older adults log into the computers, neighbors running into neighbors they haven’t seen in a decade and inviting them over for dinner, or new parents finding other parents to form a playgroup.
I imagine each of these connections as a thread. The more threads, the tighter the social fabric– the tapestry of place– and the less likely that someone will fall through the cracks. That is the power of a social infrastructure, whether it’s a library or a skate park, a church or recovery center, a mutual aid network or a plaza, an Elks Lodge or a community garden. Though it’s less obvious than other forms of infrastructure, I believe that our social infrastructure is just as real and essential to the strength of our communities. Because these are the spaces and places where we can be vulnerable, ask for and receive help, be informed, be present, be in conversation with our neighbors and communities. The spaces that foster both belonging and a sense of citizenship that is defined more by responsibilities than by rights. It’s a very un-American idea (and I love it).
When I look at our social fabric today, I don’t see a tapestry. I see the tatters of a fading civic life, and tethers. I say “tethers” because I think we’ve grown so insular with our care and attention. COVID certainly didn’t help with that, asking us to draw narrow boundaries around who our people were, and who they weren’t, by default. As a society, so many of us have tethered our sense of self-worth and our expression of care and attention to our capital “F” Families or partners and to our second love: our work, which excludes people who don’t have those things, and leaves all of us starved for community and connection.
But I imagine something different is possible. I know it is. I imagine vibrant public spaces where people of all ages can learn to really see each other and show up for each other. I’m not talking about just being “nice” to our neighbors. That’s great, but I’m talking about creating spaces for collective care and interdependence that actually restructure power.
So as you go back to your community, I invite you to form a thread or weave two together, close a triangle, to build or strengthen an unlikely relationship. Reach out and offer something, even if it’s just your full attention. Reach out and ask for help; you may be surprised how many kind Quaker elders are waiting in the wings to catch you. And please tell your towns to fund their libraries and parks.
"Leaving town and unfolding its many facets"
The Working Waterfront, 2020
As a kid, I was obsessed with origami, spending what felt like a whole summer learning to make frogs, boxes, cups, pinwheels, and most of all, cranes. The engineer in me almost enjoyed unfolding as much as folding, fascinated by the simple geometries of the paper, the way many of the designs shared the same basic shapes, and the way one thing could easily transform into another, all from a square.
As I prepare to leave Millinocket, my home as the “inland” Island Fellow for the past two years, I’ve been thinking about how places, people, and even the self, have ways of unfolding as well.
When I first came to Millinocket, I probably saw what most people see as they drive through the town on the way to Baxter State Park: a former mill town forgotten by time. It’s the dominant image projected onto this place, one of the only shapes the narrative seems allowed to take. I probably presented a façade of my own, armed with the fresh-out-of-college blueprint of who I was supposed to become and the false confidence of rather black-and-white thinking.
At that point, my choices felt limited to an unoriginal, if earnest, version of what it meant to be a “good” person and do meaningful work: being a teacher, working at a nonprofit, or being some kind of activist. When it came to change making, my imagination went as far as my exposure.
My work at the Millinocket library challenged those notions a lot. Modern libraries can be amazingly flexible institutions, constantly adapting to become what is needed, listening to the moment and responding. During my time here, “a day at the library” has included anything from making Ethernet cables, to recording a radio ad, to pricing rare books, to teaching robotics, to cataloging skis, to being a witness at a wedding, to designing an organizational structure.
The possibilities of my work expanded as relationships and my understanding of the community grew.
There were certainly moments when the town started to feel small, the politics bleak, moments when I wondered if “my people” were really here, or if my work was really valuable. And yet, every time, new people would come out of the woodwork, new pockets of perspective would emerge from their creases, and I would show up again and again, willing the narrative to evolve until it did.
Ultimately, this has had the effect that as I leave, Millinocket actually feels bigger to me than when I arrived. While I still can’t see the edges of its paper, this place has unfolded to me, and the result is both a map of where it’s been and a blueprint of what it can become, drawn in dazzling shades of grey.
As for me, my own origami-paper heart feels more open than ever. Its surface is littered with new and wild creases, and it won’t quite lay flat, but I trust that there’s some kind of chaotic logic to it.
I’m less afraid to just try. I have no five-year plan. To be honest, I don’t even have a one-year plan because I know that meaningful change making, that a meaningful life can take many forms and happen anywhere.
